Surprise Candle - Heart Folk

Due to our locations in rural Texas, most of our shipments will be via the United States Postal Service (USPS), but we may ship other ways.  Please let us know if there are any special shipping instructions when you place your order.  We always ship with a tracking number and will provide one as soon as it ships.

In stock orders ship in 1 to 2 business days. Each item will note their inventory status, but it's always possible that the stock is damaged or lost. In the event that an item needs to be ordered for you, we will email you with an estimated ship date and provide you the option to cancel at no charge if that doesn't work for your schedule.  

Orders $75 and up ship for free!

For all other orders, to make it simple for you to know your shipping we offer flat rate shipping anywhere in the continental 48 states plus District of Columbia. If you are not in that area you may request a custom shipping quote.

Orders $1 to $24.99  ship for $4.99 

Orders $25 to $74.99 ship for $9.99 

We have a 14-day return policy, which means you have 14 days after receiving your item to send it back to us. The date is based on the day you receive the item and the day you send it back to us (based on tracking or postmark information).

To be eligible for a refund or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please note that returns will need to be sent to the following address: 

Javelinas 5th & Holland
Attn: Online Returns
101 W. Holland Ave.
Alpine, TX 79830

You can always contact us for any return question at returns@t9ellc.com.

Damages and issues
Please inspect your order as soon as possible when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like perishable goods (such as food or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@t9ellc.com.